Refund policy

Return & Refund Policy

We want you to be happy with your purchase. If you are not satisfied with your order, we are here to help.

30-Day Return

You can request a return within 30 days of receiving your order, provided the product meets our return conditions.

To be eligible for a return:

- The product must be unused and in its original condition.
- The product should be in its original packaging, where possible.
- The product must not have been damaged due to misuse, incorrect use, or accidental damage.
- You must provide your order number when requesting a return.

Damaged, Defective or Wrong Product

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

Please send us your order number and clear photos or a short video showing the issue. Our customer support team will review your request and provide the appropriate solution.

Refunds

If your return is approved, we will confirm the refund process with you.

For Cash on Delivery (COD) orders, we may request your bank or other necessary payment details to process an approved refund.

The time required for a refund to reach you may depend on the payment method or financial institution.

Order Cancellation

If you want to cancel your order, please contact us as soon as possible.

Once an order has been processed or shipped, cancellation may no longer be possible. In such cases, our Return Policy may apply.

Non-Returnable Products

Some products may not be eligible for return due to hygiene, safety, or product-specific reasons.

If a product has special return conditions, these will be mentioned on the product page.

Return Shipping

For approved returns due to a damaged, defective, or incorrect product, we will provide the appropriate return instructions.

For other return requests, return shipping arrangements may depend on the reason for the return.

How to Request a Return or Refund

Please contact our customer support team and provide:

- Your order number
- Reason for the return or refund request
- Clear photos or video, if applicable

Our team will review your request and guide you through the next steps.

Please do not send any product back without contacting us first.

Customer Support

📧 Email: [newshopify7394@gmail.com]
📱 WhatsApp: [923291458194]

Support Hours: Monday – Saturday, 9:00 AM – 6:00 PM (UAE Time)